Returns Policy

Liquidation merchandise is sold as-is. Because lots consist of customer returns, shelf pulls, overstock and salvage, condition varies and all sales are final unless otherwise stated. The sections below explain the few situations where we can help, and how to reach a resolution quickly.

Why lots are sold as-is

The deep discounts that make liquidation profitable exist precisely because lots aren’t individually inspected, tested or guaranteed. Pricing already reflects that mixed condition - which is why every listing discloses its condition up front so you can buy with eyes open.

Before you buy

• Every listing states its condition (Returns, Shelf Pulls, New, Refurbished or Salvage).
• Most pallets and truckloads include a manifest - request it from our team before purchasing.
• Items are generally not tested for functionality unless the listing says otherwise.
• Photos may be stock images; the lot you receive reflects the stated condition and manifest.

Manifest discrepancies

If a manifested lot is materially short - missing an item that represents at least 50% of the lot’s listed retail value - contact us within 5 business days of delivery. Provide your order number and photos, and we’ll work with you on a fair resolution or store credit.

Damage in transit

Inspect your shipment on arrival. If a pallet arrives visibly damaged:

1. Note the damage on the carrier’s delivery receipt before signing.
2. Photograph the pallet and packaging before unwrapping.
3. Contact us right away so we can file a freight claim with the carrier.

What doesn’t qualify

• Normal cosmetic wear, missing accessories or non-working units consistent with the stated condition.
• Buyer’s remorse, sizing/assortment preferences, or resale expectations.
• Claims filed after the 5-business-day window or without supporting photos.

How to file a claim

Email us or use the contact form with your order number, a short description of the issue and clear photos. Most claims are reviewed within 1–2 business days, and approved resolutions are issued as store credit or replacement where possible.

Order cancellations

If you need to cancel, contact us as soon as possible. Orders can usually be cancelled before a lot is allocated and freight is scheduled; after that, cancellation may not be possible.

Questions before you order? Contact our team - we’re happy to walk you through any lot.